Privacy Policy

1. Introduction

Martinez Carpet Installation, Inc. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website martinezcarpet.agency or use our services.

Who We Are:

• Martinez Carpet Installation, Inc.
• Address: 406 S VOLUSIA AVE, Pierson, FL 32180
• Phone: +1 (229) 339-2471
• Email: mail@martinezcarpet.agency
• Website: martinezcarpet.agency

This policy applies to all visitors, customers, and other users who access or use our website and services. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a quote request form
• Contact us via phone or email
• Subscribe to our communications
• Interact with our customer service

The personal information we may collect includes:

• Full name
• Email address
• Phone number
• Mailing/service address
• Project details and service preferences

How We Collect Information

We collect information through:

• Direct Submission: When you fill out forms on our website, contact us directly, or provide information during service consultations.
• Automated Collection: Through cookies and similar technologies when you browse our website. Please see our Cookie Policy for more details.
• Third Parties: From service providers who assist us in operating our website and conducting our business.

Usage Data

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of your visit

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Quotes: To process your quote requests and provide accurate estimates for flooring services.
• To Communicate: To respond to your inquiries, send appointment reminders, and provide customer support.
• To Deliver Services: To schedule and complete flooring installation and related services.
• To Improve Our Services: To analyze website usage and improve our website, services, and customer experience.
• To Send Marketing Communications: With your consent, to send promotional materials and updates about our services.
• For Legal Compliance: To comply with legal obligations, respond to lawful requests, and protect our legal rights.

4. Who Has Access to Your Data

We do not sell, trade, or rent your personal information to third parties. Access to your personal information is limited to:

• Our Employees: Only employees who need access to perform their job functions (such as customer service and project management) have access to your personal information.
• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law, court order, or other legal processes.

5. Third-Party Services

Our website uses the following third-party services:

• FormSubmit: We use FormSubmit to process form submissions from our website. When you submit a form, your information is transmitted to FormSubmit's servers before being forwarded to us. FormSubmit's privacy policy can be found at formsubmit.co/privacy.
• Google Maps: We embed Google Maps on our website to show our location. Google may collect data through its maps service. Google's privacy policy is available at policies.google.com/privacy.

These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third parties.

6. Cookies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. Cookies are small data files placed on your device.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to deliver relevant advertisements.

For more detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Customer Records: We retain customer information for the duration of our business relationship and for a reasonable period thereafter to respond to inquiries, provide support, and comply with legal obligations.
• Quote Requests: Information submitted through quote forms is retained for up to 2 years to allow for follow-up on potential projects.
• Usage Data: Automatically collected usage data is retained for up to 26 months for analytics purposes.

When we no longer need your personal information, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Object: You have the right to object to our processing of your personal information for certain purposes.
• Right to Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.

To exercise any of these rights, please contact us at:

Email: mail@martinezcarpet.agency
Phone: +1 (229) 339-2471
Address: 406 S VOLUSIA AVE, Pierson, FL 32180

We will respond to your request within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS technology
• Secure storage of personal information
• Access controls limiting who can view personal information
• Regular review of our security practices
• Training for employees on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

10. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

If you believe we have collected personal information from a child under 13, please contact us immediately at mail@martinezcarpet.agency.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification if you have provided us with your email address (for significant changes)

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website and services after we post any changes to this Privacy Policy constitutes your acceptance of those changes.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: